Here are some pointers to get you thinking about accessibility in social media communications.
- Social media model of disability
People are disabled by YOU. Whenever you choose to post something without thinking about accessibility, you are reflecting your commitment, and the vision of your brand.
- Include everyone by removing barriers
Whatever organisation you work for you will have a specific audience in mind.
- People who need help with their business accounts.
- People who live in Notting Hill who want to buy a swimming pool.
- People who shop at Marks and Spencer on a Tuesday.
You can’t make any assumptions about people’s disabilities. Any of these people might be deaf, have Parkinson's disease, or be colour blind. So don’t leave anyone out.
Accessibility is about removing the barriers that stop everyone from accessing your social media posts. When you start a new campaign, don’t just ask who it is for. Ask who you want to exclude.
- Don’t grandstand accessibility
Accessibility is a right, not a performance for your brand. Just quietly do the work. People will notice, and they will spread the word for you.
- Equal experience
You should aim for an equal experience for all users. Some groups of disabled people tend to prefer one platform over another. Age is less of a factor in the disability community. Get your message out to different platforms so that everyone can treat your content equally. That includes scrolling on by and ignoring you if they choose!
- Be competent
Do not think you need to be great at accessibility. Just being competent will set you above your competitors. And it will improve the online experience for disabled people a lot.
- Represent disabled people
Maybe you need an image to go with your blog post about “Learning from home”, “Six ways to improve your health” or “Bitcoin and the environment”.
You can get images by
- finding a disabled person who uses your product or service. (If you can’t, ask yourself why.)
- asking around in your local community
- using a stock image (not just someone sitting in a wheelchair!)
Disabled people are everywhere, so take your responsibility seriously.
- Sell with disabled people
Here's an idea: I'd like to see a disabled person advertising a car company, not a car company advertising a disabled person.
Don’t use your brand to sell disabled people. Let disabled people sell your product or service.
- Say “NO” to inspiration porn
“I use the term porn deliberately because
[people] objectify one group of people for the benefit of another group of people.”
- Stella Young
Avoid inspiration porn where there is
- Sentimentality and/or pity
- An uplifting moral message, primarily aimed at non-disabled viewers
- Disabled people anonymously objectified, even when they are named
- Parents talking for disabled children (It’s even worse when they are adult children!)
- Say “Yes” to brushing your teeth
Disabled people do everyday things. No matter what your product or service, there are disabled people who use it. Dougal Wilson, the director of Channel 4’s 2016 Paralympics trailer, ‘We’re the superhumans’ said “I liked the point that whatever disability someone has, whether they’re brushing their teeth, going to the shops, or working in an office, they should be celebrated as much as a Paralympic athlete.” But it’s a short step to accessibility porn.